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Posts By Juan M. Madera and D. Brent Smith

Big Boys And Girls Do Cry
2 years ago

Big Boys And Girls Do Cry

By  •  Emotions in Leadership

Traditional option of stonewalling may no longer serve companies, since outside perception of leaders is strongly shaped by the emotions they display. In the case of a product recall, a leader who shows a human range of emotions, or simply the “soft” emotion of sorrow, paradoxically comes off as more powerful.

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