Image

customer service

Flight School
7 months ago

Flight School

By  •  Reputation

What should United Airlines do? Focus on customer satisfaction, improve service quality, listen to customers for enhancing customer-focus, and invest in employees.

Read More
Show Them That You Care
11 months ago

Show Them That You Care

By  •  Customer Relations

Information technology is reshaping relationships between companies and customers, bringing benefits to both. But unfettered use of this technology can erode customer care. For a company to care for clients effectively, both its managers and front line employees must listen empathetically to what they have to say.

Read More
Seat Of Power
2 years ago

Seat Of Power

By  •  Workplace

It’s a paradox. When clients give autonomy to service workers, the workers get more creative and perform better. Managers can help this happy dynamic, Professor Jing Zhou says, by being less controlling of their employees – and by gently urging clients to respect the workers’ judgment.

Read More
Top

Subscribe to our mailing list

Do NOT follow this link or you will be banned from the site!
Simple Share Buttons
Simple Share Buttons